Modal138 takes our responsibility to protect your personal information seriously. This document transparently explains how we collect, use, and safeguard Malaysian players' data.
All data transmitted between your device and modal138's servers is protected with industry-standard SSL encryption, keeping your information secure at all times.
Modal138 never sells, rents, or shares players' personal information with third parties for marketing purposes without your explicit consent.
You have the right to access, update, or request deletion of your personal data at any time through your account settings or by contacting our support team.
Modal138's privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a data subject are fully protected.
All financial transactions — whether via Touch 'n Go, DuitNow, or FPX — are processed through secure payment gateways with multi-layered fraud protection.
In the event of any security incident involving your data, modal138 is committed to notifying you within 72 hours in accordance with industry best practices.
Modal138 ("we", "the platform") is fully committed to protecting the privacy and security of your personal information. This Privacy Policy clearly sets out how modal138 collects, processes, stores, and safeguards your personal data when you use the modal138 website, mobile application, and related services.
This document is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. By registering for or using the modal138 platform, you agree to the terms set out in this Privacy Policy.
Modal138's Commitment: We never sell your personal data to any third party for marketing purposes. Your data is used solely for the purposes explicitly stated in this policy.
If you have any questions or concerns about how modal138 handles your personal data, please contact our Data Protection Officer at support@modal138.my.
Modal138 collects various types of information depending on how you interact with our platform. Below is a detailed breakdown of the data we may collect:
| Data Category | Type of Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number, document photo | During registration and the KYC process |
| Contact Information | Email address, Malaysian phone number, residential address | During account registration |
| Financial Information | Bank account numbers, e-wallet details (TNG, GrabPay, Boost), transaction records | During deposits and withdrawals |
| Usage Data | Betting history, game preferences, account activity logs | Automatically during use |
| Technical Data | IP address, device type, web browser, operating system, login timestamp | Automatically via cookies and system logs |
| Communication Data | Customer support conversation records, emails, live chat logs | During interactions with the support team |
Modal138 only collects data that is genuinely necessary to deliver quality services to Malaysian players. We do not collect irrelevant or excessive data beyond what is required for platform operations.
The personal data we collect is used solely for legitimate purposes directly related to modal138's platform operations. Below is a detailed breakdown of how your data is used:
Note: Modal138 does not use your data to make automated decisions that significantly affect you without manual review by our team.
Modal138 does not sell or rent your personal data to any third party. However, under limited and controlled circumstances, we may share your information with the following parties:
All data sharing with third parties is subject to strict confidentiality agreements. Those third parties are only permitted to use your data for the specified purpose and nothing beyond that.
Modal138 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
Additional Steps You Can Take: Use a strong, unique password for your modal138 account. Never share your login details with anyone, and enable two-factor authentication in your account settings.
Modal138 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some areas of the modal138 platform. For more information on managing cookies, refer to your web browser's help section.
Modal138 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Information | For the duration of the active account | Platform operational requirements |
| Financial Transaction Records | 7 years after the transaction | PDPA & AML legal requirements |
| KYC Documents | 5 years after account closure | Anti-money laundering compliance |
| Support Communication Logs | 2 years | Complaint resolution and quality audits |
| Technical & Log Data | 90 days | Security and fraud detection |
| Closed Account Data | 5 years after closure | Legal and audit requirements |
Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with our established data disposal procedures.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 days.
You may request a correction to any personal data that is inaccurate or incomplete through your account settings or by contacting customer support.
You may request the deletion of your personal data, subject to mandatory legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time by contacting us.
You may request your data in a machine-readable format for transfer to another service provider if needed.
You may request that we restrict the processing of your data in certain situations while a dispute or review is in progress.
How to Submit a Request: Send your written request to support@modal138.my specifying the type of right you wish to exercise and sufficient identifying information. We will respond within 21 business days.
The modal138 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
Should we discover that personal data belonging to a minor has been collected without proper verification, we will take immediate action to delete that data and permanently close the account in question.
If you are a parent or guardian and believe your child who is a minor has registered on modal138, please contact us immediately at support@modal138.my so that we may take the appropriate action.
The modal138 platform may occasionally contain links to third-party websites or services. This Privacy Policy applies solely to the modal138 platform and does not cover the privacy practices of third-party websites.
Modal138 is not responsible for the content or privacy practices of any third-party websites. We encourage you to read the privacy policy of each website you visit separately before providing any personal information.
Modal138 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. All amendments take effect immediately upon publication on the modal138 website.
For material changes, we will endeavor to notify you via email notification or a prominent notice on the platform at least 14 days before the changes take effect. It remains your responsibility to review this Privacy Policy page periodically.
Current Version: This Privacy Policy was last updated on 1 January 2026. Your continued use of the modal138 platform after the amendment date constitutes your acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how modal138 handles your personal data, please reach out to us through the following channels:
We are fully committed to addressing every privacy-related enquiry with seriousness and transparency. Your trust is modal138's most valued asset.
With robust data protection, industry-standard SSL encryption, and full PDPA Malaysia compliance, modal138 is a platform you can trust. Register today and enjoy a safe and rewarding baccarat, Live Casino, and Sports Betting experience.